1. do you ship diamonds & jewelry  Internationally ?
We ship diamonds to the India, Kenya, USA . and internationally: to your home, business, APO or your nearest Fedex location.

2.Do you ship internationally?
Yes. International shipping is available.

3. For an international order. Do I pay customs fees to Harikrushna diamonds or to Fedex or your courier company?
When you place your order, we collect payment for the item plus the cost of shipping. Once the package arrives in your country Fedex will contact you to collect any taxes or duties. International shipping is done via Fedex International Priority and usually takes about two days.

4. Can I ship to an address that is different from my billing address?
Yes. You can choose your preferred address for the item’s delivery.

5. How long after I order will my item be shipped?
Loose diamonds are shipped FedEx Priority the same day as payment. All other jewelry and engagement rings will be shipped in 7-14 days. Accurate shipping times are located on the detail page for each item. To find out if your order can be expedited, please email contactus@harikrushnadiamonds.co.in

6.What if I need an item sooner than the date listed on the website?
Special  orders are available. Please email us on contactus@harikrushnadiamonds.co.in  to find out if your order can be expedited.

7. is your shipments are safe?
Yes. Our items are fully insured during transit. All purchases require a signature at the time of delivery.

8.What if my jewelry gets lost during shipment?
We  takes every precaution to ensure that your order arrives safely. Your order is fully insured during transit, and we require a signature for all packages.

9.What is your return policy?
We care about your satisfaction and stand behind every item we sell. If you are not 100% satisfied with your purchase, you may return it to our offices within 30 days of the shipment date for a  refund or exchange.  We will refund the full cost of item excluding shipping,handling,insurance and re-stocking charges.
The re-stocking charges will be as follows:

If any manufacturing defect found then we will refund 100% amount of purchase.

60 Day Free Resizing
 we do  resize your ring free-of-charge anytime within the first 60 days of purchase. Free resizing is available for all platinum, white gold and yellow gold engagement rings, as well as all Three Stone Rings. To have your item resized free-of-charge, please follow the Return Procedures listed below. Return Procedures

10. Do you have an diamond exchange  policy?
Yes. Any diamond can be exchanged for 100% credit towards a new purchase valued at least 2x the original amount. The diamond being upgraded must be in original condition and accompanied by original laboratory grading document.

We can also remodel most rings to accommodate the new diamond for a minimum charge.

11. I purchased a loose diamond from you. Do you have a buy back policy?
Yes. We have a two-year buy back policy. If you need to sell your diamond, we will buy back your loose diamond for 80% of the original purchase price Or current value of diamond.  The diamond must be in original condition and accompanied by original laboratory grading document.

Please note that our buyback program only applies to loose IGI , GIA or AGS & our laboratory graded diamonds and does not apply to engagement rings or other fine jewelry.

12.What types of payment do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, and Discover), as well as PayPal, Google Checkout, certified checks and money orders, wire transfers, and personal checks. Many customers purchasing items valued over $1,000 prefer paying by wire transfer. Wire transfer orders receive a 1.5% discount from our listed price. Customers paying by wire will receive wiring instructions once they have completed the check-out process. We must receive confirmation from our bank that a wire transfer has been completed before items can be shipped. All international orders, or order in excess of $20,000 must be paid via bank wire.
Credit card orders can be placed online using our secure server or over the phone with our customer service department. Credit card orders will only be shipped to an address on file with the credit card company. For security purposes, We may request additional documentation (such as drivers license, photocopy of credit card, etc) on some transactions.
When paying by personal check, certified check or money order, we reserves the right to deposit and hold each payment for up to ten business days. All check payments that are not received within one week of when the order was placed will be cancelled. Each personal check and/or certified check must be drawn from a  bank account. Personal checks must also have the customer’s name and address imprinted on the front of the check. Customers paying by check will receive mailing instructions once they have completed the check-out process.
Please contact our customer service department by email to contactus@harikrushnadiamonds.co.in  if you have any additional questions.

13.Will I receive a discount if I pay by bank wire?
Yes. Bank wire customers receive a 2% discount off their entire order.

14.Will I be charged sales tax on my order?
we only collects sales tax/VAT on orders that are shipped to India & Kenya.

15.When will my credit card be billed?
Your credit card will be billed at the time of purchase.

16.Can I pay with two different credit cards?
Yes. If you'd like pay with two different cards, please email us on contactus@harikrushnadiamonds.co.in , we will get back to you with solutions.

17.What is the credit card security code?
The security code is a 3 or 4 digit number that appears on your credit card. Visa and MasterCard users will find this code above the signature on the back of the card. Discover and American Express users will find this number on the top right of the front of the card.

18. I saw a ring on your site, and I love it! Can I try it on?
Yes , we understand how important it is for our customers to see and feel jewelry - especially a piece of jewelry as personal as an engagement ring.

19.Can I order through your website?
Yes. You can purchase our loose diamonds, engagement rings or fine jewelry using our secure checkout process.

20.What if I need help placing an order?
If you would like assistance with placing your order, please call us on +254-711-333-222.  between the hours of 9 a.m. - 6 p.m. (EST), Monday through Friday.

21.What if I have a question about my order, want to change it, or need to cancel it?
For questions about your order, call Customer Service at +254-711-333-222. Monday through Friday, between the hours of 9 a.m.- 6 p.m. (EST), or send an e-mail to contactus@harikrushnadiamonds.co.in  You can check your order status online by using your order number and email address.

22.How do I find my ring size?
There are some methods available to help you to find your ring size (or the ring size of a loved one). Please click here for a full list of the options available to you.
23.What if I don't order the correct ring size?
Each customer is entitled to one free ring resizing within 60 days of purchase. After 60 days, the fee is $25 for gold rings and $50 for platinum rings. We will  return your ring to you at free of charge. Please note that eternity bands and tension rings cannot be resized and must be completely remanufactured.
24.Can you engrave my ring?
Yes! We would  be happy to personalize your ring. The cost is only $3 per character.

25.Can I place a diamond on hold?
In order to place a formal hold, simply call or email our office with your full name, email address and phone number. Holds are for 24 hours.

26.Can I hold a diamond longer than 24 hours while I get more information?
Yes. If you have requested specific information about a diamond  then we will  hold the diamond until you receive the information.

27.After I put a diamond on hold, can I purchase it using your website?
No. Diamonds that have been placed on hold will appear unavailable through the website. Your purchase can be completed, by contact us.

28.Is shopping with Harikrushna Diamonds secure?
Yes. We  ensures that our customers' purchases are secure. We use secure encryption and fraud protection for all credit card transactions. All sensitive data is encrypted using 128-bit Secure Socket Layers (SSL). You can view our Thawte Certificate to view an independent verification of our site's security.

29.Will my personal information be shared with third parties?
No. We keep your information private and confidential.

30.What are the IGI, IDI,GIA and AGS diamond certificates?
A  IGI, IDI,GIA or AGS diamond certificate assures the value and quality of your diamond.  Their reports detail key characteristics of each diamond.

31.What are the four C's?
The four C's -- Carat (size), Color, Clarity and Cut -- are the basic grade standard in diamond industry.  Every diamond is specifically graded on these features.

32.What does the term "eye clean" mean?
"Eye-Clean" is a term used to describe a diamond that is clean to an unaided eye in a face-up position from a distance of 8 to 10 inches. Diamonds of VS2 or higher in quality will always be eye-clean. Diamonds of Si1, Si2 and I1 need to be visually inspected to determine whether any inclusions are visible from the top.

33.How can I make sure the diamonds I receive are actually the diamonds I ordered?
We ship every loose diamond and diamond engagement ring with an independent IGI,IDI,GIA, AGS or our own laboratory  report. This report can be examined by a qualified gemologist and compared against the unique characteristics of your diamond.

34.I found a diamond in your website that I like. Is it available?
Yes. All diamonds on our website are available for purchase.

35.Are any of your diamonds laser treated, clarity enhanced, color enhanced, or modified in any way?
No. we only sells diamonds that are 100% natural and untreated.

36.Are the diamonds or gemstones used in your jewelry natural or synthetic?
Each diamond & gemstone used in our jewelry was mined from the earth and Original. We do not sell synthetic or lab created diamonds and gemstones.

37..Do the 18kt white gold rings turn yellow over time?
Yes, to some extent. Since 18kt white gold is actually 75% pure yellow gold, the jewelry must be rhodium plated. Rhodium plating is standard for all white gold jewelry and gives the item a pure white brilliance and luster. In time, however, the plating tends to wear thin, showing the natural color of the white gold beneath. Vigorous cleaning of the ring can accelerate the process. we offers free rhodium plating on all of our white gold jewelry.
38.What are conflict-free diamonds?
Conflict-free diamonds are gems that were not obtained due to human rights abuses, child labor, violence, or environmental degradation.  we make sure that our customers receive conflict-free diamonds. Our internal guidelines exceed government requirements. We manufacture most of our own diamonds, and therefore we have first-hand knowledge of their conflict-free origins.

39.How often do you add diamonds to your inventory?
We add new diamonds to our inventory on a daily basis.

40.Do you care or clean for jewelry sold from your site?
All jewelry purchased from Harikrushna Diamonds  is eligible for a free cleaning every 12 months. You may also return your jewelry to our offices for free prong tightening, repolishing, rhodium plating and cleaning. Contact us by phone or email  for more information.
41.What is covered by your lifetime warranty?
The lifetime warranty on your jewelry covers services like cleaning, polishing, prong tightening and rhodium plating -- all for just a small shipping charge. The lifetime warranty also covers the loss of side diamonds, assuming that the loss was not caused by damage.

42.Do you have a retail store located in my state?
Harikrushna Diamonds  does not operate retail locations. This allows us to cut overhead costs and focus exclusively on quality and service - providing you with a high quality product at a much better value than your local jewelry store.
By the same token, we understand how important it is for our customers to see and feel jewelry - especially a piece of jewelry as personal as an engagement ring. That's why we offer free shipping on all our items, a 30-day money back guarantee, and free ring resizing for 60 days after your purchase.
Therefore, we have offices in Surat and Mumbai , in the heart of the diamond kingdom.